Terms and Conditions

By accessing and placing an order with PlantNova, you confirm that you are in agreement with and bound by the terms of service contained in the Terms and Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and PlantNova.

Under no circumstances shall PlantNova team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if PlantNova team or an authorized representative has been advised of the possibility of such damages.

We make every effort to display as accurately as possible the colors, features, specifications, and details of the plants available on our website. However, because plants are living organisms, actual sizes, colors, and shapes may vary slightly from the images provided.

• All plants are carefully inspected for health and quality before shipping.
• Decorative pots shown in photos are for display purposes only unless explicitly stated in the product description.
• Plant care instructions provided are guidelines; environmental factors in your home may require adjustments.

We take pride in our specialized plant packaging to ensure your new green friends arrive safely. However, shipping living plants comes with inherent risks.

Minor foliage damage, a few dropped leaves, or soil shifting can occasionally occur during transit and does not constitute a defective product. If your plant arrives severely damaged or dead, please contact us within 24 hours of delivery with photographic evidence.

Estimated delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization, extreme weather conditions, or courier disruptions.

Due to the perishable and delicate nature of living plants, we do not accept returns or exchanges for change of mind. We encourage you to carefully read the plant care requirements before purchasing to ensure it's a good fit for your space.

If you receive the wrong item, or an item arrives in a condition beyond minor transit stress, please reach out to our support team within 24 hours. Approved refunds will be processed to the original method of payment.