Refund Policy
We want you to be completely satisfied with your purchase. Read our policies regarding plant guarantees and accessory returns.
24-Hour Plant Guarantee
We guarantee that your plant will arrive in healthy condition. If your plant arrives severely damaged, dead, or diseased, please contact us within 24 hours of delivery.
You must provide clear photographs of the damaged plant and its original packaging. We will review the images and, if approved, issue a replacement or a full refund.
Eligible Returns
For non-plant items (like pots, tools, and accessories), we accept returns within 14 days of delivery. The items must be unused, in their original condition, and in their original packaging.
To initiate a return for an eligible non-plant item, please contact our support team with your order number. Customers are responsible for the return shipping costs.
Non-Returnable Items
Because plants are living entities and perishable, we cannot accept returns or exchanges for live plants if you change your mind or if the plant suffers due to improper care after delivery.
- Live plants (except under the 24-Hour Guarantee)
- Gift cards
- Sale or clearance items
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. Shipping costs are non-refundable.